Helpdesk checklist
- Confirm residents have claimed flats
- Review default Categories (SLA hours, priority, and departments)
- Add staff and vendors at Admin → Helpdesk → Staff & vendors (
/admin/helpdesk/staff) - Assign admins who will monitor the Kanban board at Admin → Helpdesk daily
- Announce: "Report issues via Helpdesk with photos — not personal WhatsApp"
- Define urgent vs non-urgent examples for residents
- Review board analytics (open, urgent, SLA breached, avg rating) weekly at committee meeting