Resident: Raise and Track a Ticket

Resident: raise and track a ticket

1. Open Helpdesk from the menu.
2. Tap New ticket.
3. Select Category (plumbing, lift, security, etc.).
4. Enter Title and Description; add Location if helpful.
5. Tap Attach photos to add images or PDFs — especially useful for visible damage or leaks.
6. If the category allows it, toggle Submit anonymously.
7. Tap Submit ticket — note your reference number (format HD-YYYY-NNNN, e.g. HD-2026-0042).
8. Open the ticket anytime to see status, the timeline of changes, and comments from staff.
9. Add more photos or comments while the ticket is open.
10. When resolved or closed, rate the resolution (1–5 stars, optional comment) or reopen if the issue is not fixed.

Emergency? Call security or emergency services first; then log a ticket for the record.